Casey's Hidden Pantry
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Raw feeding FAQ
Ordering FAQ
About Casey

Ordering and Shipping Information

What payment methods do you accept?
We accept secure payments via PayPal.

Do you charge sales tax?
State and Federal Laws require that we charge Florida residents the current rate.

What's this other 1.5% sales tax showing up?
On January 11th, 2010, CHP implemented a 1.5% charge on our customers. We regretted doing this, but PayPal charges us 3% to use their service. Since our inception in 2008, we have always paid that surcharge ourselves, however we have actually begun losing money on certain products by taking the full amount on. Therefore, in order to keep our promise of providing superior quality foods at the lowest prices, we are asking our customers to pay half of the PayPal Surcharge, (1.5%), of each purchase. This is prior to any applicable sales tax and shipping costs. CHP will continue to pay the other 1.5%.

We appreciate your cooperation, patience, and understanding as we implement this new business policy.

Impact of a 1.5% surcharge: The average order is $40. A 1.5% surcharge on the average order would mean an extra 60 cents.

What shipping methods are available?
Caseys Hidden Pantry proudly uses the US Post Office. We found that they offered the most competitive rates, offered delivery within 3 business days - including Saturdays - and don't charge extra for residential shipments. Their packaging is also eco-friendly. Everything is shipped with delivery confirmation; you will be sent an email with tracking information when package is shipped.

In some cases, for large orders, Casey's will use FED EX GROUND. We've tested the process on a few orders, and each package has arrived intact, and on time. This is to keep the shipping cost down for both you and us. If, for some reason, you do not want this options, please let us know in the "comments to seller" box during check-out. Please be aware that additional charges may apply if you refuse to use the less expensive option

How much do you charge for shipping?
To keep things as fair as possible, Caseys Hidden Pantry offers different shipping zones. Due to the frequest increases to US Postal Service rates, maintaining this chart is difficult. Please understand we offer the cheapest rate possible. Rate changes will be broadcast on our facebook page.

** The examples below simply show the weight of the product. Sometimes, when including the weight of the box, the order will move to the next weight bracket.**
*Each bag of Feline ZiwiPeak weighs a little more than 1 pound.
*Each bag of Wysong A1 weighs 1/2 pound.
*Each 12-patty bag of Stella & Chewy's weighs 1/3 pound.

When will the order ship?
Your order will be on its way in 2 business days - usually quicker!